Terms & Conditions

1. Website information & sample proposals

Content on highclasscleaning.us — including pricing examples, comparison tables, market benchmarks, and “sample proposals” — is for general illustration only. It is not a binding offer, quote, warranty, or guarantee of price, savings, or results.

Every facility is different. Final pricing depends on an on-site walkthrough (or equivalent assessment) and a written proposal that describes scope, frequency, schedule, and exclusions. Competitor or “market” figures shown on the site are estimates based on publicly discussed industry ranges and are not representations of any specific third party’s bid.

2. Proposals & acceptance

Written proposals are valid for the period stated on the proposal (or 30 days if none is stated), unless withdrawn earlier. A contract is formed when both parties sign a service agreement or when Client accepts a proposal in writing (including email) and Company confirms a start date. Verbal discussions do not change a written agreement.

3. Scope of services

We perform only the services listed in the signed scope of work / specification. Items not listed are excluded (for example: strip-and-wax, carpet extraction, window washing, construction cleanup, hazardous materials, or consumables) unless added in a written change order.

Client must provide reasonable access, utilities, secure storage for equipment (if agreed), and accurate information about the facility, occupancy, and any known hazards. Delays or extra work caused by lack of access, unsafe conditions, or Client-requested extras may be billed at Company’s then-current rates.

4. Pricing, invoices & payment

Fees are as stated in the signed agreement. Invoices are due as stated on the invoice (or Net 15 if none is stated). Late amounts may accrue a finance charge of 1.5% per month (or the maximum allowed by Ohio law), plus reasonable collection costs. Company may pause service after written notice if invoices remain unpaid.

Taxes, parking fees, after-hours building charges, and Client-required background-check fees are Client’s responsibility unless the agreement says otherwise.

5. Three-year rate lock (if offered)

Where a proposal or agreement expressly includes a “rate lock,” “locked price,” or similar term for a multi-year period:

• What is locked: the agreed recurring monthly fee for the stated base scope and frequency only.
• What is not locked: extras, periodic work, consumables (if billed separately), emergency calls, or work outside the base scope.
• Changes in scope: If Client adds square footage, restrooms, frequency, or material duties — or if building conditions change substantially — Company may adjust fees by written change order. The rate lock does not freeze price for an expanded or materially different job.
• Wage / law / cost shocks: If federal, state, or local law, prevailing wage, living-wage, or mandated benefit rules increase Company’s cost to perform the locked scope by more than 8% in a contract year, Company may propose a proportionate adjustment. Client may accept the adjustment or terminate the remaining term without early-termination fee for that cause only, with 30 days’ written notice.
• Eligibility: Rate lock applies only when expressly written into a signed agreement for the stated term (typically 36 months) and only while Client is not in material breach.

Marketing language on the website describing a rate lock is a summary. The signed agreement controls.

6. Term, renewal & cancellation

Term length is as stated in the agreement. Either party may terminate for material breach if the breach is not cured within 15 days after written notice (or immediately for nonpayment after the notice period in Section 4).

For convenience termination: unless the agreement sets different notice, either party may end a month-to-month arrangement with 30 days’ written notice. For a fixed multi-year term, early termination by Client (other than for Company’s uncured material breach or the limited rate-lock adjustment right in Section 5) may require payment of an early-termination fee equal to 50% of the remaining contracted monthly fees for the unused term, capped at three (3) months of fees — whichever is less — as liquidated damages (not a penalty) for scheduling and crew allocation losses.

Company will return Client keys/fobs and remove equipment within a reasonable time after the last service date.

7. Client responsibilities

• Provide safe working conditions and disclose known hazards (including asbestos, mold remediation areas, or restricted zones).
• Secure valuables and confidential materials; Company is not responsible for unlocked areas left accessible to the public.
• Notify Company promptly of service concerns so we can correct them. Failure to report within 5 business days of the service date may limit claims related to that visit.

8. Independent contractor; staffing

Company is an independent contractor. We may use employees or vetted subcontractors. We remain responsible for the quality of work under the agreement. Client will not direct our workers as if they were Client employees.

9. Insurance & limitation of liability

Company maintains commercially reasonable insurance for a janitorial business (including general liability). Certificates are available on request. Client should maintain property insurance for the premises and contents.

To the fullest extent permitted by Ohio law: (a) Company’s total liability arising out of the services is limited to fees paid by Client to Company in the three (3) months before the claim; and (b) neither party is liable for indirect, incidental, special, consequential, or lost-profit damages. This limit does not apply to a party’s gross negligence, willful misconduct, or obligations that cannot be limited by law.

Company is not liable for pre-existing conditions, ordinary wear, Client’s defective flooring/finishes, or loss caused by building systems, third parties, or force majeure (including severe weather, utility failure, pandemic restrictions, or labor disputes).

10. Indemnity

Each party will indemnify and hold the other harmless from third-party claims to the extent caused by that party’s negligent or wrongful acts, except to the extent caused by the other party. Client will indemnify Company for claims arising from hazardous conditions Client failed to disclose or from Client’s instructions that conflict with safe practices.

11. Confidentiality & photos

Each party will keep the other’s non-public business information confidential, except as required by law or to perform the work. Company will not publish Client facility photos without permission, except anonymized training use if allowed in the agreement.

12. Website & communications

The website may change without notice. Quote-request forms and emails are not encrypted end-to-end; do not send passwords or highly sensitive personal data through the form. By contacting us, you consent to follow-up by email or phone about your request.

13. Governing law

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules. Exclusive venue for disputes is the state or federal courts located in Cuyahoga County, Ohio, unless both parties agree in writing to mediation or arbitration first.

14. Changes; entire agreement

We may update these website Terms by posting a new version with a new “Last updated” date. Contracts already signed are not changed by a website update unless both parties agree in writing. If a signed service agreement conflicts with these website Terms, the signed agreement controls for that Client.

If any provision is unenforceable, the rest remain in effect. These Terms, together with the signed proposal/agreement and any change orders, are the entire agreement regarding the services.

15. Contact

High Class Cleaning, LLC
Greater Cleveland / Northeast Ohio
Email: info@highclasscleaning.us